Refund & Cancellation Policy

Last updated: April 10, 2026

We understand plans change. This policy explains how cancellations, refunds, and booking modifications work for Fantasy Rides shuttle service.

1. Cancellation Windows

Refund eligibility depends on when you cancel relative to your scheduled departure:

Cancellation Timing	Refund
48+ hours before departure	Full refund
24 - 48 hours before departure	50% refund
Less than 24 hours before departure	No refund
No-show (did not board)	No refund

2. How to Cancel

To cancel a booking, email us at luckylane@polsia.app with your booking reference code. Cancellations are processed based on the timestamp of your email.

3. Refund Processing

• Approved refunds are processed back to the original payment method via Stripe.
• Refunds typically appear on your statement within 5-10 business days, depending on your bank.
• Processing fees charged by Stripe are non-refundable.

4. Booking Modifications

• Date/time changes: You may change your departure date or time at no additional cost, subject to seat availability, if requested at least 24 hours before your original departure.
• Pickup location changes: You may switch pickup locations at no cost, subject to availability, if requested at least 24 hours before departure.
• Trip type changes: Upgrading from one-way to round trip is allowed with payment of the price difference. Downgrading from round trip to one-way follows the cancellation refund schedule for the difference.
• Passenger count changes: Adding passengers is subject to availability. Reducing passengers follows the cancellation refund schedule for the removed seats.

5. Fantasy Rides Cancellations

In the rare event that Fantasy Rides cancels a trip (due to severe weather, mechanical issues, road closures, or insufficient bookings), you will receive:

• A full refund of the amount paid, OR
• The option to rebook on another available departure at no extra cost

We will notify you by email as soon as possible if a cancellation occurs.

6. Late Arrivals

If you arrive after the shuttle has departed, this is treated as a no-show. No refund will be issued. We strongly recommend arriving at your pickup location at least 10 minutes before the scheduled departure time.

7. Early Bird Bookings

Cancellations of early bird bookings follow the same refund schedule above. If you rebook after the early bird deadline (May 18, 2026), the standard round trip rate ($65/person) will apply to the new booking.

8. Disputes

If you believe a refund was incorrectly denied, please email us at luckylane@polsia.app with your booking reference and a description of the issue. We will review and respond within 3 business days.

9. Contact

For all cancellation and refund requests: luckylane@polsia.app